Roadie Privacy Policy

Last updated November 13, 2026

Roadie (the “App”) is the app for artists, managers and touring staff who run a fan club on please.fan. It is the same service as the please.fan admin website. Both are built and operated by Please & Thank You, Inc. (“Please & Thank You”, “we”, “us”). Accounts are created by invitation from Please & Thank You or from an artist’s team. This policy explains what we collect about you as a team member, why, and the choices you have. Fans’ data is covered by each artist app’s own privacy policy.

1. Information you give us

• Account: your name, email address, password, the artists you work with and your role (for example artist, manager, accountant or staff).
• Two-step sign-in: if you turn it on, a code from your authenticator app. We never see your authenticator itself.
• Content you create: messages, posts, shows, presales, uploads and settings you add for the fan clubs you manage.
• Support: anything you send us when you contact support.

2. Information collected when you use the App

• Notifications: a push notification token for your device, if you allow notifications, so we can send team alerts (new members, show night, sales milestones, problems).
• Camera: only when you use the scanner to check in fans’ member passes or tickets. Images are processed on your device to read the code; we don’t store photos.
• Activity and security logs: sign-ins, changes you make and actions such as refunds or payouts, with the time, device type and IP address, to keep accounts secure and give each team an audit trail.
• Usage and device data: which screens you use, app version, device type and operating system, to run and improve the App and fix crashes.

We do not use third-party advertising trackers, and we do not track you across other companies’ apps or websites.

3. How we use your information

• To sign you in and give you access to the fan clubs your role allows.
• To send the notifications and emails you’ve turned on, such as daily reports and alerts.
• To keep accounts secure, prevent fraud and keep an audit trail of changes.
• To provide support and improve the App.
• To comply with legal obligations.

4. Who we share it with

We do not sell your personal information. We share it only as follows:

Text messaging: No mobile information will be sold or shared with third parties or affiliates for promotional or marketing purposes. Text messaging originator opt-in data and consent are excluded from every category of sharing described in this policy and will not be shared with any third parties. Phone numbers are passed only to our text-message provider and mobile carriers, solely to deliver the messages you asked for.

• Your team: other people on the same artist’s team can see your name, role and the changes you make.
• Service providers who process data for us under contract:

  Provider	What for
  Supabase	Database, sign-in and file storage
  Vercel	Hosting
  Apple, Google (Firebase Cloud Messaging)	Push notifications
  Resend	Sending email
  Stripe	Payouts and payment records for the fan clubs you manage
  Cloudflare	Security checks and protection from abuse

• Legal reasons: if required by law, or to protect the rights, safety and property of fans, artists, us or others.
• Business transfers: if our company is sold or merged, under this policy’s protections.

5. Your choices and rights

• Delete your account: email [email protected] from your account’s email address and we’ll remove your access and personal data, except records we must keep (for example, the audit trail of payouts and refunds, and tax records).
• Access, correct or export your data: update your details under Account, or email [email protected].
• Notifications: turn push off in your phone’s settings or under Account; you can switch off report emails at any time.

Depending on where you live (for example California, other US states, the UK or the EU), you may have additional rights: to know what we hold, to delete it, to correct it, to object to or restrict processing, and to data portability. To make a request, email [email protected]. If you’re in the UK or EU you can also complain to your local data protection authority.

6. How long we keep it

We keep your information while you have access to a fan club. When your access ends or you ask us to delete your account, we delete or anonymise your personal data within 30 days, except records we must keep for legal, tax or security reasons. Backups roll off within 90 days.

7. Security

Data is encrypted in transit (HTTPS) and at rest. Access is limited by role, sensitive actions are logged, and two-step sign-in is available for every account.

8. International transfers

We are based in the United States and our providers may process data in the US and other countries. Where required, we use safeguards such as the European Commission’s Standard Contractual Clauses.

9. Children

The App is a business tool and is not intended for anyone under 18.

10. Changes

If we make material changes we’ll update the date above and let you know in the App or by email.

11. Contact

Please & Thank You, Inc.
1133 Broadway, Suite 1301, New York, NY 10010, USA
[email protected]